It was a familiar sight. For years work in the organization had been done the same way. The same people doing the same work and no one even noticed the inefficiencies. From the outside, it was easy to see that by implementing a shared services model the team would be more productive, the work more streamlined, and the customer better served.
I knew that the work could be done in new ways and there was an opportunity to eliminate inefficiencies and multiple unnecessary steps in the process and reduce hand off’s. I also knew that the hard part would be bringing the impacted teams, whose work was changing, along on the journey. That’s the part that mattered most. Even the best-laid plans would fail without team member’s buy-in and support.
It was important to gather employee and stakeholder feedback, clearly develop and communicate the benefits of the change and ensure team members had the training and skills necessary. By partnering with stakeholders and understanding the work that needed to be done I was able to recommend and implement a new organizational model. The new shared services organization reduced inefficiencies, improved customer experience, employee experience, and freed up resources to work on more strategic initiatives.
What is HT Cares!
For HT Group, our mission has always been about changing lives. This isn’t just a marketing catch-phrase! To us, this is a way of life. When the pandemic started, our leadership gathered together to brainstorm on how we could impact our community and change lives while so many were hurting around us. What came out of those sessions was a multi-phased approach that started with HT putting approximately 75 people BACK TO WORK that lost their jobs due to the COVID crisis! Rather than file for unemployment or struggle with paying their bills, they had a steady paycheck!
This program went to the next level when HT gathered approximately 30 C-Suite executives into a collective “think tank” to answer the question, “How can we help business leaders re-open Texas by utilizing the collective experience from this team?” This exercise turned into an amazing collection of Austin based operating executives that have come together to help companies in the Austin community get through this difficult time. The final step in our HT Cares! Strategic Initiative is a free Executive Leader to Leader Conversation with their C-Suite and a peer(s) from a similar position, industry, or expertise on our team. This would act as another “set of eyes” while also being a confidential sounding board. NDA’s will be signed for their protection and ours.
Management Consulting, Staffing, and Recruiting:
The HT Group is a comprehensive management consulting, staffing, and recruiting agency in Austin, built upon the foundation of integrity, transparency, and trust. Deeply rooted in its communities, The HT Group’s philosophy is to change lives, one job or project at a time. With an agile core, The HT Group team delivers services through contract, retained search, direct-hire, management consulting and advisory services. The HT Group strives to go above and beyond and truly empower its clients.
