Job Description:
As a Desktop Support Technician in our Austin office, you will be responsible for providing essential hardware support, assisting with the shipment of IT equipment to new hires, managing inventory, and performing regular hardware testing and maintenance. In this role, you will also work with the Service Desk on hardware requests, ensuring prompt resolution of technical issues for end-users. Your work will contribute to the smooth operation of our IT operations and help maintain a productive work environment for our employees.
Essential Job Functions:
- Hardware Support: Provide onsite hardware support for desktops, laptops, printers, and other peripherals in the Austin office. Troubleshoot and resolve hardware issues efficiently.
- New Hire Equipment Shipping: Assist with the coordination and shipping of IT equipment to new hires, ensuring they have everything they need to get started smoothly.
- Inventory Management: Maintain an accurate inventory of hardware assets, including tracking, labeling, and managing stock levels to ensure equipment availability.
- Hardware Testing and Maintenance: Perform regular testing, upgrades, and maintenance of IT hardware to ensure optimal performance and longevity.
- Service Desk Support: Handle incoming Service Desk tickets, providing timely and effective support to end-users. Resolve issues or escalate them as necessary.
Experience:
- Previous experience in a Desktop Support or similar IT role.
- Strong knowledge of computer hardware, software, and operating systems.
- Excellent communication skills and a customer service-oriented approach.
- Ability to work independently and manage multiple tasks effectively.
- Able to lift 30 pounds.
Competencies:
- Technical Support
- Customer Service Skills
- Problem Solving
- Critical Thinking
- Attention to Detail
- Time Management
- Documentation
- Microsoft 365
- Hardware
- Telephony
- Remote Support Tools
Duration: 6 month contract.
Location: on-site. 3 days in office. 2 days remote. Monday – Wednesday. Hours: 8:00 am – 5:00 pm
Years Of Experience: Entry level Open to someone out of school with some technical experience. They have an escalation team. Customer Service is very important.
Ticketing System? Jira Service Management.
Users: 150.
Tickets: 10 per day.
Hardware testing: Laptops, monitors, docking stations. Contract with Dell.
Jira for assets management and Lansweeper.
Telephone system: Ring central – help users with headset related, workspaces with AWS – extra configuration to get the phone to work.
100% Window’s shop.
Two other team members.