What you will be doing:
We are looking for a skilled and motivated IT Support Specialist to be a key member of a small, dynamic, results-oriented team of IT professionals. We need someone who can balance management of various software systems/tools while also providing world class technical support to end-users. The ideal IT Support Specialist should not be afraid to learn, use, and support new tools/software for all our employees.
In this role you will be involved in several different activities related to our systems, with a focus on hardware/software provisioning for a growing user base, end-user support, in-office support, and management of key systems/tools/software. Most of our end-users are based in the United States, but we support end-users in several additional countries worldwide. This position controls access/permissions to enterprise applications, manages G-Suite accounts, helps with local office support (network switches, wireless access points, printers, conference room), and ensures data security across the organization.
Requirements:
- Manage Help Desk tickets in a timely manner.
- Troubleshoot and resolve technical problems via phone, ticket system, email, or in-person.
- Deploy Apple Mac and Windows PC laptop equipment and peripherals to new employees.
- Create new accounts and set up software access/permissions.
- Support and maintain administration of our corporate Google Workspace account.
- Perform software installation and upgrades, including planning and scheduling, testing and coordination.
- Troubleshoot system performance and failure issues.
- Maintain inventory records of all IT equipment and software licenses.
- Create and maintain internal support documentation.
- Optimize networking/security for remote employees’ access to servers and other resources.
- Proactively research new technology and software to develop cost or labor-saving opportunities.
- Research, propose, define, design, and implement system enhancements, including software and hardware upgrades, to improve the reliability of Windows-based and Mac-based systems.
- Examples of software and tools we support include Google Workspace, Microsoft Office, Zoom, Slack, Zendesk, Asana, JIRA, WordPress, Lucidchart, TeamViewer, Adobe Creative Cloud, and more.
- Work with a team of peers who are smart, professional, pull their own weight, and share a passion for what they are creating.
- Desired Knowledge, Skills, and Abilities:
- Excellent communication skills through phone, email, and in-person interactions. We want staff members to feel well supported by IT.
- Ability to work professionally in a fast-paced, team environment with internal and external contacts at all levels
- Strong problem-solving skills with ability to diagnose and resolve systems/software conflicts and problems.
- Attention to detail.
- Logical and creative thinker.
- Available for after-hours support when necessary.
- Physical requirements include lifting and transporting moderately heavy objects, such as computers, monitors, TVs, and other peripherals.
- Exemplifies and attitude that is outgoing and positive and self starter. You are willing to step in an assist across the organization.
- Excellent written and verbal communication skills.
- This is an in-person/onsite, Monday to Friday position. This is not Hybrid or Remote.
- This will be a six month contract to hire position.