Our client is seeking a proactive and experienced IT Administrator to join our dynamic global IT team. Based in Austin, TX, this role will provide high-quality technical support to employees at all levels of the organization, with a focus on delivering exceptional service to leadership. The ideal candidate will be a self-motivated, team-oriented professional with strong communication and problem-solving skills.
Key Responsibilities:
- Collaborate with global IT teams and external partners to support organizational technology needs.
- Deliver in-person and remote IT support for employees, including senior leadership.
- Respond to technical support requests and manage tickets through the IT helpdesk system.
- Maintain the local office’s IT infrastructure, including networking, video conferencing systems, and user devices.
- Oversee the setup, maintenance, and lifecycle of IT equipment, ensuring optimal performance.
- Develop and share technical documentation to improve user knowledge and efficiency.
- Keep IT workspaces and storage areas organized and operational.
- Partner with other teams (e.g., Engineering, Security, and Facilities) on cross-functional initiatives.
- Support technology projects, including installation, configuration, and maintenance of hardware and software.
- Manage mobile device and endpoint management platforms.
- Maintain and enhance network and communication infrastructure, including firewalls, VPNs, and WiFi.
- Oversee productivity tools and collaboration platforms.
- Coordinate IT requirements for onboarding and offboarding processes, including device provisioning and access management.
- Provide technical support for both local and global events, such as leadership meetings and company-wide gatherings.
- Occasionally travel to other office locations for on-site IT support as needed.
Qualifications:
- Minimum of 3 years of experience in IT support, with knowledge of Windows, Mac, and Linux systems.
- IT certifications or related educational background are preferred.
- Familiarity with identity management platforms and SaaS applications.
- Experience with mobile device management and endpoint security technologies.
- Knowledge of regulatory compliance frameworks is a plus.
- Strong customer service and communication skills, with the ability to guide users through technical solutions.
- Detail-oriented with excellent organizational and time management abilities.
- Experience supporting senior staff members, both in person and remotely.
- Proficiency in written and spoken English.