Job Title: Technical Content Writer (12-Month Contract)
Location: Remote (Texas, Midwest – CST preferred)
Hours: 8am – 5pm CST
About the Role: We are seeking two skilled Technical Content Writers to join our team on a 12-month contract. This role involves developing accurate, high-quality technical documentation, release notes, and online help materials to support our product and engineering teams. The content created will directly contribute to the development of AI-generated responses within our Service Cloud and will be utilized in a vector database, making the work critical for customer support and engagement. As part of a backlog cleanup initiative, the writers will focus on addressing technically inaccurate or incomplete content. This includes writing new content, updating existing material, and collaborating with product managers and engineers to ensure accuracy and alignment with company priorities. The goal is to enhance the quality and accessibility of documentation to streamline user experience and support the broader company initiatives.
Key Responsibilities:
- Collaborate with Product Managers, Engineers, and Information Architects to identify and fulfill content needs, including new content creation, updates, and backlog cleanup.
- Author standalone, topic-based content using a variety of tools and content management systems, with a focus on concept and task-based reference topics.
- Drive initiatives to tackle feedback and backlog issues, improving the overall quality and accuracy of documentation and reducing outstanding content requests.
- Integrate content with AI-driven applications by ensuring it is structured for efficient use in vector databases, supporting AI response generation for customer support.
- Adhere to company-specific internal style guides and maintain consistency with broader style manuals (Microsoft and Chicago Manual of Style).
Requirements:
- Strong experience in technical writing with expertise in tools such as Atlassian products (Jira & Confluence), WordPress, MadCap Flare, Oxygen XML, Microsoft Office, or Adobe.
- Familiarity with WordPress is a plus, though not essential.
- Experience with topic-based authoring; knowledge of DITA is beneficial but not required.
- Proven ability to work with internal style guides, with flexibility in adapting to unique company standards and messaging guidelines.
- Independent problem-solving skills and initiative to lead projects from start to finish.
- Excellent collaboration and communication skills, with the ability to ask the right questions to clarify product requirements and priorities.
Preferred Qualifications:
- Experience working with AI or machine learning-driven content applications.
- Demonstrated success in managing large-scale content projects, particularly backlog cleanups, within tech or SaaS environments.
- Flexibility and openness to adopting diverse style guides and new writing techniques as per company needs.
This role is ideal for an experienced technical writer who is adaptable, proactive, and committed to creating high-quality content that directly impacts customer experience and product success.